current career opportunities at Peoples


Thank you for your interest in employment at Peoples. We're especially interested in people who demonstrate a customer focus, who are action oriented, problem solvers and complete day-to-day responsibilities with integrity and trust. If you have questions regarding employment with our banking family, please contact:

Lori Premeau
715.847.4085

Peoples State Bank is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, sexual orientation, national origin, religion, disability, protected veteran status and other protected classifications. EEO/AA Employer/Vet/Disabled.

We only accept online applications and only when there is a job opening.


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Date: May 20, 2016
Job Title: Loan Processor I
Job Location: 1905 Stewart Avenue, Wausau WI 54401
Status: Full-time, nonexempt (hourly)
Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.


At Peoples, it’s about our customers, employees and shareholders. Peoples is a community bank that consistently delivers a high level of service. We pride ourselves in having the agility needed to be flexible for our customers, and the technology that makes us one of the leading community banks in central and northern Wisconsin. We have knowledgeable bankers that make decisions locally, and together with our customer service staff, we are a team that works together for a common goal. Together, we are all responsible for a culture of engagement. If this sounds like something you would like to be a part of and have the qualifications, apply today.

Job Summary:

Responsible for providing quality customer service by processing and completing consumer loan files including Home Equity Lines of Credit.

Essential Duties and Responsibilities:

  • Order verifications, flood certifications, title work, insurance and other items as needed.
  • Prepare loan documents for consumer loans.
  • Process consumer loan renewals.
  • Insure that proper documents have been signed and delivered per the policy of the bank after loan closing.
  • Disburse funds, pay bills associated with the loan.
  • Enter the loan to the core software.
  • Assemble files per procedures.
  • Review and process consumer loan denials and withdrawals.
  • HMDA reporting as needed.
  • Promptly forward UCC and lien requests to Register of Deeds and Secretary of State.
  • Satisfy liens and breakdown consumer paid files.
  • Assist in the development of manuals and supporting documentation to accomplish tasks/duties inherent in the loan support department.
  • Other loan servicing duties as required.
  • Work on projects as needed.
  • Maintain forms, equipment and office supplies inventory.
  • Recommendations of new methods and procedures to make daily operations in the area more efficient.
  • Filing and other loan servicing duties as required.

Key Contacts:

Internal

  • All employees having a connection with the lending process.

External

  • Bank customers, their personal representatives, accountants, real-estate agents, insurance representatives, title company representatives, attorneys and other related individuals in responding to inquiries as part of the loan servicing function.
  • Various individuals at other financial institutions in responding to credit information on customers.

Desirable Education, Experience & Skills:

  • High School Diploma, 2-3 years in banking, Loan Processing experience preferred, Excel, Word, Outlook and strong math skills.
  • Ability to work under pressure, prepare time sensitive and accurate documents.
  • Good typing, written, and oral communication skills.
  • Good proof reading and editing skills.
  • Good organizational skills must be able to manage multiple tasks simultaneously in a fast paced environment and establish and meet deadlines as necessary.
  • Must be able to think critically.
  • Thorough knowledge and understanding of regulatory and compliance issues affecting all aspects of the lending area.
  • Ability to interact positively with internal and external customers.
  • Confidentiality is required in all phases of employment.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.


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Date: May 17, 2016
Job Title: CSR Supervisor
Job Location: 2904 Rib Mountain Drive, Wausau WI 54401
Status: Full-time, nonexempt (hourly)
Hours: Work within normal business hours, with a rotating Saturday


At Peoples, it’s about our customers, employees and shareholders. Peoples is a community bank that consistently delivers a high level of service. We pride ourselves in having the agility needed to be flexible for our customers, and the technology that makes us one of the leading community banks in central and northern Wisconsin. We have knowledgeable bankers that make decisions locally, and together with our customer service staff, we are a team that works together for a common goal. Together, we are all responsible for a culture of engagement.

Job Summary:

Responsible for all CSR operations, including scheduling, supervising and providing work direction to CSRs to ensure that customers are provided with accurate information and courteous, efficient service in regard to customer/bank transactions. Responsible for assisting in the CSR line as needed for necessary coverage. Responsible for overseeing vault functions and cash funds. Primary contact for all new staff assigned to the CSR line. Able to open retail accounts.

Primary Duties and Responsibilities:

  • Perform supervisory duties of the department including complete adherence to all policies and practices of the bank and its applicable regulatory and governmental agencies. Carries out supervisory responsibilities in accordance with the organization's employment policies and applicable laws. Exercises the usual authority as a supervisor concerning staffing, timekeeping, performance appraisals, salary recommendations, promotions, mentoring and terminations.
  • Coach and mentor CSR staff in meeting referral goals. Help CSRs identify opportunities and make suggestions that create an interest in additional bank products and services. Set expectations, follow up, motivate team and reward and recognize referral success.
  • Supervise and schedule CSR operations to assure that a sufficient staff is available during the bank's service hours and that customer transactions are processed accurately, efficiently and courteously. Responsible for assisting with teller coverage as needed (approx. 50%). Review CSR time cards, approve overtime, and schedule time off and vacations.
  • Provide assistance to CSR area staff with special or difficult internal transactions or problems or customer inquiries/problems. Provide follow-up guidance by instructing CSRs in the handling of problem areas or transactions. Assist CSR personnel in reconciling errors as needed. Ensure prompt and courteous response to customer inquiries. Investigate equipment malfunctions and order repair services as required.
  • Responsible to perform on-going on-the-job training phase for all new staff. Evaluate learning of trainees and make recommendations.
  • Open accounts including checking, savings, and certificates of deposit. Accepts IRA contributions and makes distributions. Update all personal checking and savings account signature cards. Close savings and checking accounts.
  • Open new safe deposit boxes or close boxes, change leases. Assists customers desiring to enter safety deposit boxes.
  • Receive customer inquiries regarding account information or problems. Exercise discretion and judgment in handling customer problems and complaints. Approve checks and other transactions according to bank policies.
  • Receive and answer questions on bank policies and procedures and practices maintaining good customer relations at all times. Direct customers to appropriate employees for answers to only the most complex questions.
  • Expertly identify customer's needs, cross sell additional services, and in so doing retain bank deposits.
  • Correct errors in transactions and return to the transit department for processing.
  • Oversee the opening of the vault, and night depository. Oversee setting of vault clocks and alarms and secure branch daily according to established procedures.
  • Order and maintain sufficient currency and coin. Prepare excess currency to be sold as necessary. Process regular and special request currency/change orders for commercial customers. Buy and sell cash from CSRs as requested.
  • Process coin orders for customers.
  • Follow and adhere to cash limit policy. Ensure cash drawer maximum limits are maintained.
  • Assist customers desiring to enter safe deposit boxes.
  • Follow and adhere to safe deposit procedures.
  • Oversee annual audit of safe deposit boxes.
  • Confidentiality is required in all phases of employment.

Desirable education, experience and skills:

  • High school diploma or general education degree (GED). Plus additional education as provided through ABA courses or banking industry specific classes related to the position.
  • Attainment of this position may be contingent upon successful mastery of the skills and responsibilities inherent in the job of Senior CSR, or 4-6 years' bank CSR supervision and/or operations experience or equivalent education in bank CSR operations procedures and policies.
  • Ability to impart knowledge of tasks to be performed to staff trained, and identify learning/performance deficiencies, performing remedial training as necessary.
  • Excellent verbal communication skills as evidenced by the ability to interact both face-to-face and over the telephone with customers and co-workers. Demonstrate ability to use tact and diplomacy when dealing with customers and co-workers.
  • Good math skills.
  • Good knowledge of computer system utilized to process transactions.
  • Demonstrated leadership skills and ability to work within a group setting.
  • Ability to balance multiple tasks simultaneously in a fast paced environment.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.


Click Here to Apply

Date: May 9, 2016
Job Title: Universal CSR
Job Location: 1905 Stewart Avenue, Wausau WI 54401
Status: Full-time, nonexempt (hourly)
Hours: Work within normal business hours, with a rotating Saturday


At Peoples, it’s about our customers, employees and shareholders. Peoples is a community bank that consistently delivers a high level of service. We pride ourselves in having the agility needed to be flexible for our customers, and the technology that makes us one of the leading community banks in central and northern Wisconsin. We have knowledgeable bankers that make decisions locally, and together with our customer service staff, we are a team that works together for a common goal. Together, we are all responsible for a culture of engagement.

Job Summary:

Create and build retail customer relationships, perform new account opening for retail and commercial customers and related responsibilities associated with retail sales and customer service functions of the Bank, while exercising discretion and independent judgment. Perform all duties associated with a senior level CSR. Work closely with the branch manager to positively influence the sales culture and customer service functions of the branch.

Primary Duties and Responsibilities:

  • Performs all activities related to the opening or closing of all types of retail time and demand deposits including certificate of deposits, IRA’s, H.S.A.’s, estate accounts, funeral trusts, etc., ensuring that applicable regulations, disclosures, policies and procedures are followed.
  • Makes qualified referrals for investment services, annuities, all types of consumer loans, mortgage loans commercial loans and deposit accounts and merchant services. Has the ability to offer and input credit card applications into vendor system.
  • Maintains favorable customer relations and cross-sells Bank services through profiling customers and identifying additional needs, ensuring that the most positive and profitable relationship possible exists between the Bank and its customers.
  • Maintain favorable customer relations through proper handling of all banking transactions. Record and verify significant information as required by bank policy and procedures. Responsible for accurately performing transaction overrides.
  • Utilizes various reports and profiles to build and strengthen banking relationships by actively participating in variety of calling campaigns and marketing programs.
  • Assists customers with balancing and reconciliation of their accounts and other customer service issues that occur in banking environment.

Desirable education, experience and skills:

  • High school diploma or general education degree (GED) plus 2-5 years of senior level CSR with account opening experience demonstrating strong customer service skills, sales/referral results and a proactive desire for self-development. Must have a thorough understanding of banking to deliver service excellence.
  • Sales orientation with the ability to meet specific monthly and annual sales goals.
  • Excellent interpersonal and communication skills required.
  • Ability to identify customer needs and develop creative, workable solutions and provide problem resolution to satisfy the customer.
  • Familiarity with the local financial marketplace (competitors, demographics, geography, industries, etc.) to address customer inquiries.
  • Demonstrate follow-thru and follow up and have the ability to problem solve, prioritize tasks, and meet deadlines.

Performance Measurements:

  • Ability to meet all performance expectations including meeting specific sales goals
  • Ability to solve problems with limited consultation from others
  • Positive interaction with internal and external customers
  • Consistent demonstration of service excellence core values

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.


Click Here to Apply

Date: April 5, 2016
Job Title: Call Center Representative
Job Location: 1905 Stewart Avenue, Wausau WI 54401 or 8 East Anderson Street, Rhinelander, WI 54501
Status: Full-time, nonexempt (hourly)
Hours: Approximate hours are between the time frame of 7:15 a.m. – 6:00 p.m. M-F, including a Saturday morning rotation


At Peoples, it’s about our customers, employees and shareholders. Peoples is a community bank that consistently delivers a high level of service. We pride ourselves in having the agility needed to be flexible for our customers, and the technology that makes us one of the leading community banks in central and northern Wisconsin. We have knowledgeable bankers that make decisions locally, and together with our customer service staff, we are a team that works together for a common goal. Together, we are all responsible for a culture of engagement.

Job Summary:

Provide information and problem resolution for internal and external customers over the phone. Cross-sell products and services via the telephone to customers and prospects.

Primary Duties and Responsibilities:

  • Handles calls with professionalism and follows up on any additional action related to each transaction.
  • Answers questions from callers about bank products and services and makes appropriate recommendations.
  • Cross-sells products and services to customers and identifies opportunities to refer customers to other departments.
  • Handles complaints or situations through effective problem solving techniques.
  • Performs other customer service duties over the phone such as check ordering and account reconciliation.
  • Completes reports and productivity data for management.

Desirable education, experience and skills:

  • High school diploma or equivalent required plus 3 to 4 years in a customer service and sales environment; or equivalent combination of education and experience. Previous call center or banking experience preferred.
  • Customer service orientation with a desire to help and provide problem resolution for customers.
  • Ability to multi-task, learn and retain information in a fast paced environment.
  • Ability to use a multi-line phone system and various Microsoft programs such as Word, Excel, and Outlook.
  • Excellent skills in listening and speaking in order to communicate effectively with internal and external customers.

Performance Measurements:

  • Ability to interact and communicate positively with internal and external customers
  • Knowledge of bank products and services
  • Ability to cross sell services to meet customer’s needs

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Click Here to Apply

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