Peoples State Bank FAQs

As the COVID-19 situation has progressed, we made the decision to temporarily close lobbies at all locations to mitigate the spread of the coronavirus. The health and safety of our customers and employees is very important, and this step will reduce the risk from direct contact. Our drive-ups, ATMs, digital banking tools, and telephone banking remain fully functional. We strongly encourage you to use Peoples’ digital banking tools and other resources for self-service banking and 24/7 account access. We continue to monitor developments related to the spread of COVID-19 and will reevaluate based on guidance from the CDC and local health departments. 

With the exception of coming into a bank location, we don’t anticipate any changes to the level of service that you’ve come to expect from Peoples. Our drive-up lanes remain open with staff ready and able to assist you with your transactions. Additionally, we offer several ways to bank with us, including telephone, mobile or digital banking. Our digital banking tools allow you to check balances, pay bills, transfer money, or even deposit a check through our Bank Peoples app 24/7 from the comfort of your home.  To download our mobile app, click here for Apple or Android.  To set up digital banking on your PC, click here.  Telephone banking may be reached at 888.929.9908. 

We have a pandemic plan in place to ensure uninterrupted banking operations for all customers. The plan includes remote access capabilities, alternate work locations for employees, and continuity plans for critical operations if needed. Peoples State Bank is an FDIC insured bank. The standard deposit insurance amount is $250,000 per depositor, per insured bank, for each account ownership category. For example, if a person had a CD account in her name alone with a principal balance of $195,000 and $3,000 in accrued interest, the full $198,000 would be insured, since principal plus interest did not exceed the $250,000 insurance limit for single ownership accounts.

Our drive-up lanes remain open during regular business hours. Our staff is ready and able to assist you with your transactions at our drive-up lanes. Most of our locations have ATMs where you can also access your money. Additionally, Peoples State Bank is part of a network of surcharge-free ATMs located across Wisconsin.

Limited lobby services will be provided by appointment Monday through Saturday. Contact your personal banker or call our Customer Service team at 888.929.9902. We will make every effort to provide access to you as quickly as we can, based on the time and day you call to set up an appointment. 

You can make a deposit at any bank locations using our drive-up services during normal hours. After normal hours, you can utilize our night deposit box options, or you can deposit checks with our Bank Peoples mobile app. Our business customers can use on-site deposit services and should contact Treasury Management to get setup for that service.

Yes, we are still processing loans including business loans, mortgage loans, refinances and HELOCs. Call your banker or Customer Service at 888.929.9902 to set up an appointment.

Like other businesses, Peoples State Bank is monitoring information from credible sources such as the Centers for Disease Control (CDC) and the Wisconsin Department of Health Services. Closing our lobbies will reduce the interaction of customers and employees with the intent of reducing the spread of COVID-19. Our employees are practicing social distancing in our locations, and we have implemented other options including work-from-home for some employees. We have taken other steps such as extensive cleaning of materials that you might come into contact with. We continue to review our internal continuity procedures and remain committed to providing a safe environment for our customers and employees. 

If you already have a Peoples account, then signing up for digital banking is simple. Here’s what you’ll need:

• Your bank account number and most recent bank account statement from Peoples
• Your Social Security Number or Tax Identification Number (TIN)
• The email address on file with us
• Your phone number

Go to this page, and click on the Enroll button to get started.

Peoples provides a version of our Bank Peoples app for both iPhone and Android. After downloading the app for your phone, use your digital banking username and password to access your accounts.

If you’re already set up to transfer money through a wire agreement, then you can continue to submit wires without coming to a Peoples location. If you’d like to set up a new wire and do not have a wire agreement, you can make an appointment  with a Peoples banker  to get set up.

We know you depend on Peoples to provide the financial services important to your business. We don’t anticipate interruptions in our services related to things like payroll services, ACH processing, check clearing, on-site deposit, sweeps and zero balances, and other optional services provided through our Treasury Management team. ACH and payroll files will continue to go if our customers initiate the file. ACH Blocks & Filters and Positive Pay will continue to work if customers continue their uploads and process exceptions. Our continuity plans include the ability for our staff to oversee the management of your business-related financial services, even from off-site locations. 

Simply call our Customer Service staff at 888.929.9902. They will get you connected to a personal banker who can assist you with your banking needs.

You can find a mortgage lender who can assist you with questions or help you get started with a home purchase or refinance on our Mortgage “Meet the Team” page. Simply choose the closest bank location to where you live and look for a lender to contact.

If you already have an account with Peoples, simply contact your commercial banker for assistance. If you don’t have an account, you can find a list of experienced commercial bankers to choose from. Our team includes staff for central Wisconsin, northern Wisconsin, and southeastern Wisconsin, along with our Treasury Management team, who can assist you with cash management, on-site deposit, and fraud protection services.

Absolutely. You can obtain a gift card* at one of our drive-up locations, or by appointment by calling 888.929.9902. *Purchase fee applies, contact your banker for details.

We have established best practices for social distancing and will take steps to ensure you have adequate space while you are in our bank location.

Peoples recommends that you visit the CDC website for more information on COVID-19. However, there are a number of everyday preventive actions you can take to reduce your risk and prevent the spread of COVID-19 and other respiratory diseases.

• Wash your hands often – Use soap and water for at least 20 seconds. An alcohol-based hand sanitizer is a good second option.
• Avoid touching your face – If you have unwashed hands, avoid touching your eyes, nose or mouth – and do so only after you’ve washed your hands.
• Avoid those who are sick – If you know someone who has symptoms or is sick, avoid close contact with them if possible.
• Practice social distancing – Maintain a distance of approximately 6 feet from others when possible—and no hugs or handshakes.
• Stay home if you’re sick – If you have any symptoms, stay home and follow the CDC and other health guidelines on appropriate measures to get well.
• Cover your mouth – If you sneeze or cough, take steps to cover your mouth and nose with a tissue if possible – if not a tissue then in the crook of your elbow.
• Clean and disinfect – Whether at work or home, clean and disinfect frequently touched objects and surfaces.

Peoples is providing our customers hope in a time of uncertainty by offering a number of financial programs to help if you’ve been impacted by COVID-19.

• Peoples Edge Plus Checking – providing peace of mind at a time of heightened security concerns with identity theft monitoring, reimbursement, and resolution services (with activation/registration)—click here for details 
• Mortgage/Personal Payment Deferrals – providing deferral of payments for up to 90 days for mortgage and personal loans—contact your banker for details
• Business Customers – current business customers should contact your commercial banker to discuss what options may be available to help
• Suspension of Foreclosures – we’re suspending foreclosure actions on residential properties for 60 days, unless required by federal or government agencies

That’s true. The CARES Act provides retirees who have reached the age for required minimum distributions (RMDs) from their defined contribution plans—like 401(k)s, 403(b)s, 457(b) plans, and IRAs—to suspend both their 2019 RMD if it was their first year and had not yet made an RMD by April 1, 2020, along with their 2020 RMD. If you have a defined contribution plan with Peoples, and would like to suspend your RMD in 2020, please contact Peoples at 888.929.9902.

The CARES Act includes protections for homeowners facing foreclosure on their mortgage and for renters who are facing eviction. The legislation states anyone facing a financial hardship from coronavirus shall be given a forbearance on a federally backed mortgage loan of up to 12 months. The legislation calls for a 60-day moratorium on all foreclosure activity beginning March 23, 2020. The legislation also bans fees, penalties, or additional interest to be charged as a result of delayed payments. It provides similar protections for those with multifamily federal mortgage loans, allowing them to receive a 30-day forbearance and up to two 30-day extensions.

There are a number of business-related options that you can review that may help you and your business. More details can be found on our Business Resources page.