vision, mission & core values
To be the community bank that all
It’s about you: our customers,
Service Excellence Core Values
We deliver a high level of service that is always consistent regardless of the situation or circumstances. The core of building the Peoples franchise value is consistent interactions and positive “moments of truth”. There is authenticity behind our service delivery. “Quality focused” - we strive to get it right the first time and do the right thing. We seek to understand and use our knowledge, creativity and innovation to solve problems, provide solutions and recognize the potential.
- Customer Focused
At Peoples...we strive to individualize the customer experience, delight the customer, and place them at the center of everything we do. We are customer centric to create value for the customer and create value for Peoples.
We are responsible for our actions; we are accountable to our shareholders, customers, co-workers and community. We do what is right and understand there is recourse. We think beyond the moment and strive for quality. Our actions imply leadership, trust, respect, integrity, follow-through and commitment.
To reach our vision and deliver on our mission, we must be proficient and competent in our responsibilities and open to continuous learning opportunities to provide value today and tomorrow. We are willing to share our knowledge, accept feedback and grow from our experiences.
Our success involves everyone working together for a common goal, recognizing we need and can help each other. We are all responsible for a culture of team spirit and collaboration, giving a sense of belonging and value. We all share the responsibility for meeting the expectations of our customers, employees and shareholders for a sense of community.
We are responsive and flexible to meet the unique needs of all our stakeholders, we can see things from different perspectives; we are open to change and not held back by how we have done things in the past. We can react quickly and adjust our mode of operation or course to meet stakeholder needs to reach our goals.
- Pride in Peoples
To deliver on our service excellence commitment, mission and vision we must demonstrate value in the relationship between the organization, employee, and customer. We must work continuously to recognize the potential, capitalize on the opportunities and progress forward for the sake of all.