Find peace of mind by controlling when your card can be used
DIGITAL BANKING | REVISED MAY 5, 2025 | PEOPLES STATE BANK
One of the most frequent calls our Peoples Customer Service Call Center receives is from customers who have misplaced their debit card and want to cancel it and order a replacement. Interestingly, many of those same customers call back a day or two later to report they've found the missing card - often tucked away in a pocket or hiding between couch cushions - and ask if the cancellation can be reversed.
The solution is as easy as 1-2-3. With the card management feature in the Bank Peoples app or Digital Banking platform, you can instantly turn your debit card on or off with a simple tap. If you misplace your card, just switch it off to prevent unauthorized use. Then, if you find it later, whether it's an hour or a day, you can just as easily turn it back on.The best part? This feature is free on all Peoples digital banking platforms. If you call us to cancel your debit card, the decision can’t be rescinded a day or even an hour later. The cancellation order instantly makes the debit card no longer functional. And you’ll have to wait until a new card is mailed to you, which could take up to two weeks to arrive.
To use the Card Management feature, log into your digital banking platform or the Bank Peoples app, then look for the Card Management option. You’ll find the off/on feature on the Dashboard or the full version in the menu for the account the card is associated with. Turning the card off and on is instantaneous. Some Peoples customers regularly use the off/on switch to provide extra security for their card and account.In the full version of Card Management, you can also report a lost or stolen card, order a replacement Peoples debit card, and activate your new card once it arrives.
So, the next time you misplace your card, simply turn off the card using either the Bank Peoples app or the Peoples digital banking platform. If you still haven’t found your card after a couple of days, then reach out to our customer service staff to start the process of issuing a new debit card for your account.
Peoples State Bank
Peoples State Bank is a community bank headquartered in Wausau, Wisconsin, serving north, central, and southeast Wisconsin from twelve full-service banking locations in Marathon, Oneida, Vilas, Waukesha, and Milwaukee Counties, as well as a commercial loan production office in Stevens Point, WI.
Peoples State Bank is a community bank headquartered in Wausau, Wisconsin, serving north, central, and southeast Wisconsin from twelve full-service banking locations in Marathon, Oneida, Vilas, Waukesha, and Milwaukee Counties, as well as a commercial loan production office in Stevens Point, WI.